Zappos Complaints and Reviews

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Main address: 2280 Corporate Circle 89074 Henderson NV
1-800-927-7671 , ,
  • 23 complaints
  • $9.4K claimed losses
  • $410 average
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  • Oct 23
  • Footwear and Clothing
  • Poor Quality Shoes
  • 25

I have been a longstanding and loyal customer with Zappos. I always thought very highly of them. I have never had any problems in the past with shipping, transactions, or products. I recently ordered a pair of shoes by the company EVOLV from Zappos for the standard going price online. When they arrived they were undoubtedly a knock-off of the shoe, as I already had a pair of the exact model... Read more

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  • Jun 24
  • Footwear and Clothing
  • Service
  • 1
  • 1
  • 161

I looked for three weeks for these boots on sale. Thrilled when I found the here. Then the nightmare begins. Needed them for trip abroad in 10 days. When purchasing I transpose the last four digits of my credit card, oops, my bad. But Zappos crappy credit card authorization system, unlike every other on line vendor, does not allow me to correct mistake and actually processes the payment to... Read more

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  • Jun 20
  • Shopping
  • Boston, Massachusetts
  • Fraudelent Charges
  • 4
  • 4
  • 422

I got a text from my reloadable card that there was a $10 debit from When I called Zappos they told me my card had been "compromised" and claimed to have caught it because the person used "LA" as a state instead of "MA" for the billing address. However, They would give NO information on who used my card....just told me to cancel it. Zappos also said I would be credited the $10 which... Read more

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  • May 05
  • Shopping
  • Los Angeles, California
  • False Breeder Accusation
  • 1
  • 1
  • 130

I ordered an Alexander McQueen bag, Ferragamo flats, and Gucci sunglasses. When the box arrived, I opened and it was a Michael Kors bag. I was really upset. Then I called zappos and they quickly refunded me and sent me a return label for the item. They were so friendly and quickly resolved the problem. They have exceptional Customer Service!! I was so upset when i got the item but they def... Read more

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  • Apr 16
  • Footwear and Clothing
  • Seattle, Washington
  • Fake Product
  • 163

I have just recently purchased a $2k designer from zappos. It took almost 10 days to receive it. Upon receiving the product, It was completely fake. It was completely different from the picture. Stitching, fake leather, fake suede lining and cheap silver zipper were all signs of counterfeit bag that I just purchased for $2k. I have the same bag in different color so I know how authentic one... Read more

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  • Apr 07
  • Footwear and Clothing
  • Slip On Shoes
  • 54

This week my e-mail has been bombarded by Zappos advertising all the slip-on shoe options that I did not choose! I love Zappos and have ordered from you many times. What i do not understand is your policy of advertising a product AFTER it has been ordered and shipped! Thank you fo your excellent service ...And please rethink your advertising stratagem. Jan Schneider. PS You demand at least a... Read more

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  • Jan 02
  • Footwear and Clothing
  • Brandon, Florida
  • False Breeder Accusation
  • 2
  • 2
  • 101

You people have to be kidding. They will do anything to keep their customers happy. Some people will complain about ANYTHING.I have been buying from them for years. Once or twice I wasn't happy with what I got, shipped it back ( free) and was credited my money back the same day they received the return. Any time I've lection of shoes anywhere,had a question their customer service has been... Read more

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  • Dec 27, 2013
  • Footwear and Clothing
  • Newark, New Jersey
  • Sorel Boots
  • 79

I ordered a Sorel boot on December 16 via two day shipping (it was a gift), which was confirmed on December 17. Not only were the boots not delivered on time, Zappos in a cute move sent me a disgustingly ugly pink low Merrell hiking shoe - amazingly in the Sorel-ordered size. Nice try! It looks like this is the consumer fraud Zappos perpetrates on customers after taking their money, confirming... Read more

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  • Oct 11, 2013
  • Appliances and Electronics
  • Not Delivered Order
  • 80

Spent a couple of hours ordering clothing for my son. The order was placed, and the credit card authorization was approved (I was able to confirm). However, the order never shipped because apparently the company is having issues with fraud and are verifying identities of new consumers over the phone. I call their customer service from work, but cannot get them to ship the order because they... Read more

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  • Jun 27, 2013
  • Online Shopping
  • Customer Service
  • 136

I placed an order around 1:46pm yesterday, after that I just found out that it should be placed before 1 pm to get 1 day business ship. So I immediately call customer service to seek any help to fast ship. Customer service lady Nike heard my case and told me to hold to ask the warehouse, couples of minutes later she answered me that they don't promise but there is chance, she asked warehourse to... Read more

Was this review helpful? 0 7
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