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    • Order processing1
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  • Apr 23
  • Footwear and Clothing
  • Orlando, Florida
  • Online Order
  • 2
  • 2
  • 137
  • REVIEW RATING 4/5

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in a financial bind. I will NEVER order from this website again. I am so pissed off !!!!! Read more

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  • Mar 04
  • Footwear and Clothing
  • Taylor, Michigan
  • Charge
  • 172
  • REVIEW RATING 4/5

Same thing happen to me today! $10 charge. I never even heard of them! Called Zappos and they said that they caught it and to call my bank that my card has been compromised. Zappos said the address wasn't mine and my BANK should know better! Said the person using my card had a Tennessee address. Rep told me they thought it was fishy! I'm like if you thought it was fishy why did you send the $10... Read more

Was this review helpful? 1 0

  • Feb 24
  • Footwear and Clothing
  • Hot Springs, Virginia
  • Boots
  • 184
  • REVIEW RATING 5/5

Ordered a pair of frye logging boots and when they arrived it looked like a child had assembled the boots. Sent boots back for exchange and received total different style and color. Returned 2nd pair and received 3rd pair. The 3rd pair were in a Saz11 box but both boots were for the left foot and a sz 13!!!! On to # 4.. Which I did not receive.. These are $400 leather logging boots, not $20 flip... Read more

Was this review helpful? 0 1
  • From mobile
  • Zappos
  • Dec 08, 2014
  • by anonymous
  • #567343

Asked them to stop emails so they had several employees email me making fun of me. Had to block Add comment

  • Nov 25, 2014
  • Footwear and Clothing
  • Vancouver, British Columbia
  • Adidas Gazelles
  • 471
  • REVIEW RATING 4/5

I to ordered from Zappos - Adidas Gazelles. Ordered about a year ago and I've worn these shoes in the past. I ordered 2 pairs of my true size. Both were huge on me. I exchanged one pair (other pair I wore too long to see if they 'fit') and even the smaller pair were too big. I looked at the Country they were manufactured in - it said Vietnam. My originals that I bought from an Adidas store said... Read more

Was this review helpful? 0 2

  • Oct 23, 2014
  • Footwear and Clothing
  • Poor Quality Shoes
  • 581
  • REVIEW RATING 5/5

I have been a longstanding and loyal customer with Zappos. I always thought very highly of them. I have never had any problems in the past with shipping, transactions, or products. I recently ordered a pair of shoes by the company EVOLV from Zappos for the standard going price online. When they arrived they were undoubtedly a knock-off of the shoe, as I already had a pair of the exact model... Read more

Was this review helpful? 2 1

  • Jun 24, 2014
  • Footwear and Clothing
  • Service
  • 1
  • 1
  • 368
  • REVIEW RATING 4/5

I looked for three weeks for these boots on sale. Thrilled when I found the here. Then the nightmare begins. Needed them for trip abroad in 10 days. When purchasing I transpose the last four digits of my credit card, oops, my bad. But Zappos crappy credit card authorization system, unlike every other on line vendor, does not allow me to correct mistake and actually processes the payment to... Read more

Was this review helpful? 1 0

  • Jun 20, 2014
  • Shopping
  • Boston, Massachusetts
  • Fraudelent Charges
  • 10
  • 10
  • 1273
  • REVIEW RATING 5/5

I got a text from my reloadable card that there was a $10 debit from Zapos.com. When I called Zappos they told me my card had been "compromised" and claimed to have caught it because the person used "LA" as a state instead of "MA" for the billing address. However, They would give NO information on who used my card....just told me to cancel it. Zappos also said I would be credited the $10 which... Read more

Was this review helpful? 5 2

  • May 05, 2014
  • Footwear and Clothing
  • Los Angeles, California
  • Positive Experience
  • 2
  • 2
  • 357
  • REVIEW RATING 4/5

I ordered an Alexander McQueen bag, Ferragamo flats, and Gucci sunglasses. When the box arrived, I opened and it was a Michael Kors bag. I was really upset. Then I called zappos and they quickly refunded me and sent me a return label for the item. They were so friendly and quickly resolved the problem. They have exceptional Customer Service!! I was so upset when i got the item but they def... Read more

Was this review helpful? 1 0

  • Apr 16, 2014
  • Footwear and Clothing
  • Seattle, Washington
  • Fake Product
  • 472
  • REVIEW RATING 5/5

I have just recently purchased a $2k designer from zappos. It took almost 10 days to receive it. Upon receiving the product, It was completely fake. It was completely different from the picture. Stitching, fake leather, fake suede lining and cheap silver zipper were all signs of counterfeit bag that I just purchased for $2k. I have the same bag in different color so I know how authentic one... Read more

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