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3.5 Based on 4 reviews
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  • Customers like
    • Verity 1
  • Customers don't like
    • Order processing 1
    • Shipping 1
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  • From mobile
  • Zappos
  • Oct 23
  • #722194

I cant remember ever being on or buying anything from My credit card is only a couple months old and there is no way for them to have access to my credit card. How is this possible they can just charge 10.00 bucks out of nowhere? Add comment

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of shoes i ordered for my daughter i tried to get a refund by sendibg, r returnibg then back and they are steady tryibg to make me believe that my shipment was never made so as you can probably guess im out of $100 dollars. Never agai. pissed to the max Add comment

  • Aug 15
  • Footwear and Clothing
  • Pocono Summit, Pennsylvania
  • Sneakers
  • 1
  • 1
  • 12

I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time dealing with them I find their customer service and allout fairness is exceptional to say the least. I used "live chat" and resolved my sneaker issue in minutes with much better than expected results. Read more

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  • Aug 14
  • Footwear and Clothing
  • Columbia, Maryland
  • Shoes
  • 130

Always loved zappos for the selection and fast shipping - usually about 2 days at most. The last pair of shoes i ordered was over a week ago now. Over the 3-5 business day shipping that i selected. My ups tracking number still says they have been sitting in the same spot for 4 business days (ready to ship) and got an email they had shipped. Called just to be told they would be shipped that night... Read more

Was this review helpful? 0 1

  • Apr 23
  • Footwear and Clothing
  • Orlando, Florida
  • Online Order
  • 2
  • 2
  • 221

It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in a financial bind. I will NEVER order from this website again. I am so pissed off !!!!! Read more

Was this review helpful? 2 3

  • Mar 04
  • Footwear and Clothing
  • Taylor, Michigan
  • Charge
  • 1
  • 1
  • 258

Same thing happen to me today! $10 charge. I never even heard of them! Called Zappos and they said that they caught it and to call my bank that my card has been compromised. Zappos said the address wasn't mine and my BANK should know better! Said the person using my card had a Tennessee address. Rep told me they thought it was fishy! I'm like if you thought it was fishy why did you send the $10... Read more

Was this review helpful? 1 1

  • Feb 24
  • Footwear and Clothing
  • Hot Springs, Virginia
  • Boots
  • 276

Ordered a pair of frye logging boots and when they arrived it looked like a child had assembled the boots. Sent boots back for exchange and received total different style and color. Returned 2nd pair and received 3rd pair. The 3rd pair were in a Saz11 box but both boots were for the left foot and a sz 13!!!! On to # 4.. Which I did not receive.. These are $400 leather logging boots, not $20 flip... Read more

Was this review helpful? 0 2
  • From mobile
  • Zappos
  • Dec 08, 2014
  • #567343

Asked them to stop emails so they had several employees email me making fun of me. Had to block Add comment

  • Nov 25, 2014
  • Footwear and Clothing
  • Vancouver, British Columbia
  • Adidas Gazelles
  • 563

I to ordered from Zappos - Adidas Gazelles. Ordered about a year ago and I've worn these shoes in the past. I ordered 2 pairs of my true size. Both were huge on me. I exchanged one pair (other pair I wore too long to see if they 'fit') and even the smaller pair were too big. I looked at the Country they were manufactured in - it said Vietnam. My originals that I bought from an Adidas store said... Read more

Was this review helpful? 0 3

  • Oct 23, 2014
  • Footwear and Clothing
  • Poor Quality Shoes
  • 739

I have been a longstanding and loyal customer with Zappos. I always thought very highly of them. I have never had any problems in the past with shipping, transactions, or products. I recently ordered a pair of shoes by the company EVOLV from Zappos for the standard going price online. When they arrived they were undoubtedly a knock-off of the shoe, as I already had a pair of the exact model... Read more

Was this review helpful? 2 2
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