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I purchased a pair of shoes from Zappos.com. for an upcoming trip to Europe. I had a pair of shoes form the same manufacturer for years and loved them. I tried the new pair around the house several times and decided to keep them.

After 3 different days of wearing them on the trip, the padded, totally attached insoles started wrinkling and caused bruising and blisters. I hauled them around in luggage the rest of the trip to return them when I returned home.

After returning them with NO acknowledgment from Zappos, I called them. They said they would not stand behind them and give a credit because I had worn them. I argued repeatedly with costumer service that they were defective, finally I was given a credit after threatening I would approach American Express to dispute the original charge.

I mail/email 90% of my purchases, but non to Zappos anymore!

Location: San Diego, California

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Guest

I got a pair of shoes from them once. They seemed good, but something about them was off.

After about a week I finally realized the stitching was lopsided on one of them. They were very helpful, returned for cash because they didn't have any others.

Thought it was just a fluke but then the same thing happened to my sister from just one purchase. Could still be a fluke, but i doubt it.

Guest

:eek You are just as obtuse as the Zappos rep! The shoes were defective, and Gbutler didn't realize they were defective until AFTER wearing them. DUH!!!

Guest

You are lucky you got credit back at all. Zappos return policy is very clear stating they will return your money if the shoes are returned in the same condition you received them in, meaning not worn.

They already pay for shipping to and then from if you need to return something and then give you a year to return it. I love Zappos.

They have such a wide variety of shoes and sizes and I have and wide foot and can always find something I like, I may have to send several pair back, but it doesn't cost me a penney. There aren't any other places I know that will do that for me.

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