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2.4 Based on 11 reviews
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Watch out for Zappos discount coupons, as they are very misleading. If you order a couple of pairs, use a discount coupon, and then return one of the pairs, they will not refund the full price of the returned pair. 50% of the coupon value will be deducted from the credit amount. So - if you have a $30 coupon, keep one of the pairs you ordered, and return a pair that are priced at $60, your credit will be $45. Very poor practice IMO and customer... Read more

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Horrible company and customer service. I have placed about five different orders with zappos and so far they have sent me the wrong size shoes on 3 different occasions. It's crazy they can not send the right product. Also, one shoe was extremely damaged. I called customer service and they where horrible. She said this never happens which is obviously not true now that I read the other reviews. Now I have to waste my time dealing with returning... Read more

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  • From mobile
  • Jul 12
  • #881415
Zappos Footwear and Clothing complaint 146608
1 of 2

I ordered online hush puppies Belfast Slip on size 12 EEE. I received size 12 EW. When i called i was told they only triple EEE was not manufacturer in this brand, however i can choose another brand in exchange but i am scared to order if your system accepted my order even though the manufacturer does not offer my size. How can you help? Please see attached photos

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I ordered a pair of Ted Baker Shoes and the quality on the was poor, as if someone had handled them poorly or they were a display shoe. These were expensive designer shoes that should be impeccably packaged with tissue, stuffing, plastic etc. I am keeping the shoes due to the fact that I really wanted them and they were a gift. But, I am disappointed by the fact that they were not packaged or protected properly. There is minor damage to minor... Read more

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Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada, unauthorized use was in Nevada. Called Zappos, was told it was a coincidence which I guess could be true but seems to me they are in Nevada, unauthorized charges were in Nevada 2 days after making order with them. Customer service person was not nice, combative when I called.All they wanted to do was argue with me and tell me it was no... Read more

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  • From mobile
  • Jun 10
  • #863281

I never bought anything from zappos but now I have a $10 charge on my account and have to call my fraud department

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I have never purchased anything from zappos.com but yet i had two $10 charges posted to my account. I have no idea how theu obtained my card info. My bank handled it no problem for me though.

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Fraudulent $10 zappos charge posted to my account 8 times. Never bought anything from them. Had to go to the bank and open a new account. First time something like this happened to me. Read more

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I really wanted to like Zappos. Free next day shipping, an unbeatable selection of shoes, 24/7 customer support, it sounds almost too good to be true. It takes a lot for me to write a bad review about a product or service being that I'm in sales myself and I understand how hard it can be to live up to customers expectations at times, so I understand the importance of great customer service and a fantastic experience. Zappos indeed does have... Read more

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Hi.. dear Sir/mam Greeting of day...!!! i want know one information at your end . please let me know . do you any authorized vendor in India for Zappos inbound process. please let me bcz few person cheating in the market by your Zappos company name..and they send advance invoice billies also by your company name. i m forwarding some mailes to you. .. ---------- Forwarded message ----------From: Zappos IP, Inc Date: Wed, Feb 3, 2016 at 8:20... Read more

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