filters
State:
Show
City:
Show
Product:
Show
I to ordered from Zappos - Adidas Gazelles. Ordered about a year ago and I've worn these shoes in the past. I ordered 2 pairs of my true size. Both were huge on me. I exchanged one pair (other pair I wore too long to see if they 'fit') and even the smaller pair were...
Read more
Anonymous
ruby

This happened to me once with Steve Maddens.... I was so mad that I called Steve Madden to tell them that DSW is selling knock offs... They told me that it's a common business...

I didn't like
  • Sell knock offs
#562107
Reply to reviews
I have been a longstanding and loyal customer with Zappos. I always thought very highly of them. I have never had any problems in the past with shipping, transactions, or products. I recently ordered a pair of shoes by the company EVOLV from Zappos for the standard...
Read more
Anonymous
Kay

Zappos is now owned by Amazon, and that means they often share inventory. It's a lot easier to get knockoffs past Amazon because they have so many sellers and third parties, a...

Anonymous
Yurii

Zappos is *** I also bought a fake Salvatore Ferragamo shoes.

#549778
Reply to reviews
I looked for three weeks for these boots on sale. Thrilled when I found the here. Then the nightmare begins. Needed them for trip abroad in 10 days. When purchasing I transpose the last four digits of my credit card, oops, my bad. But Zappos crappy credit card...
Read more
Anonymous
Anonymous

So you blame the company for you not knowing how to input 16 digits correctly? They couldn't charge someone else because the billing address, name, and expiration date have to...

Anonymous
sjmslik

this was ur fault not zappos, lol, u r kinda nuts

#501990
Reply to reviews
I got a text from my reloadable card that there was a $10 debit from Zapos.com. When I called Zappos they told me my card had been "compromised" and claimed to have caught it because the person used "LA" as a state instead of "MA" for the billing address. However,...
Read more
Anonymous
Annie

Legally, they are not allowed to give out that information- if they had it in the first place. Most likely, the CLT didn't have that information anyway because it's typically...

Anonymous
Anonymous

Happened to me twice on my Amex card. Never shopped that site with that card. It is fishy.

#500303
Reply to reviews
I ordered an Alexander McQueen bag, Ferragamo flats, and Gucci sunglasses. When the box arrived, I opened and it was a Michael Kors bag. I was really upset. Then I called zappos and they quickly refunded me and sent me a return label for the item. They were so...
Read more
Anonymous
ventnorgirl

I agree. I think Zappos is great. They make an incredible effort to provide what has proven to be ( for me) a professionally honest effort in customer service. Always a good e...

Anonymous
Anonymous

Their customer service really is the best.

#485989
Reply to reviews
I have just recently purchased a $2k designer from zappos. It took almost 10 days to receive it. Upon receiving the product, It was completely fake. It was completely different from the picture. Stitching, fake leather, fake suede lining and cheap silver zipper were...
Read more
Anonymous
Anonymous

I too received what I believe is a fake designer bag from Zappos, ordered through Amazon. I used the bag only a handful of times. The material started to tear, the sides buckl...

Anonymous
Anonymous

That is a bank policy more than a company policy - I speak as someone who works at a bank! Sorry to hear the bag was not legit- but hopefully you got everything sorted out!

#483089
Reply to reviews
This week my e-mail has been bombarded by Zappos advertising all the slip-on shoe options that I did not choose! I love Zappos and have ordered from you many times. What i do not understand is your policy of advertising a product AFTER it has been ordered and shipped!...
Read more
#481935
Reply to reviews
You people have to be kidding. They will do anything to keep their customers happy. Some people will complain about ANYTHING.I have been buying from them for years. Once or twice I wasn't happy with what I got, shipped it back ( free) and was credited my money back the...
Read more
Anonymous
MARIAR

well then how about the WIDTH of the shoes?????? my box said 4 w meanwhile it was regular size

Anonymous
Anonymous

I agree. They rock!!!

#468183
Reply to reviews
I ordered a Sorel boot on December 16 via two day shipping (it was a gift), which was confirmed on December 17. Not only were the boots not delivered on time, Zappos in a cute move sent me a disgustingly ugly pink low Merrell hiking shoe - amazingly in the...
Read more
Anonymous
Anonymous

How were they frauding you if they completely refunded every cent you paid? You make no sense at all...

#466799
Reply to reviews
Spent a couple of hours ordering clothing for my son. The order was placed, and the credit card authorization was approved (I was able to confirm). However, the order never shipped because apparently the company is having issues with fraud and are verifying...
Read more
#452147
Reply to reviews