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I placed an order around 1:46pm yesterday, after that I just found out that it should be placed before 1 pm to get 1 day business ship. So I immediately call customer service to seek any help to fast ship. Customer service lady Nike heard my case and told me to hold to...
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#423986
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I ordered a pair of Uggs slippers for my father as a birthday gift. I ordered it in size 14, in brown leather, but ended up getting the item in black suede. I normally wouldn't care about such things, but when you spend $130 for a pair of shoes, you're *** sure you...
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Anonymous
Anonymous

same experience here!

#417962
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I tried to order a pair of Levis and a pair of sandals on Zappos web site. The following happened. When i had the items in the "cart" I tried to place the order. The site asked for my Zappos ID and password. I have not bought anything from them in a long time so I...
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Anonymous
Anonymous

You didn't even call a legit number for Zappos. It's not their fault you were too *** to not call a Zappos scam phone line.

Anonymous
lacutie

I worked there at the time that you referred to in your review and I can guarantee you that we do not have any survey you must take or ANY promotions. Zappos doesn't do discou...

Poolesville, Maryland
#415641
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Unhappy Zappos Customer
Unhappy Zappos Customer
Unhappy Zappos Customer
Unhappy Zappos Customer
Unhappy Zappos Customer
Unhappy Zappos Customer
Unhappy Zappos Customer
I wanted to share with you a recent Zappos experience of mine. Recently, I ordered a pair of pumps from Zappos. When the items arrived (the pink and brown striped box) I was shocked to see that they looked like they had already been worn. When I called Zappos to...
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NaughtyNancy
NaughtyNancy

I ordered a pair of Birkenstocks from Zappos a few years back. When I got them, I found that instead of being sewn on, the buckles were stapled on. After getting in touch with...

pissedthefukoff
pissedthefukoff

Yes theyre onviously reselling previously purchased used them returned items. Its not just them thogh. Slot of places are doing it. I went into walmart one day and was looking...

#396631
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From: "Donna Herzing" To: XXXXXXCc: ceo@zappos.comSent: Wednesday, August 29, 2012 12:52:32 AMSubject: RE: Congrats Zappos Fashion Week Sweepstakes winner! Hi Melissa, My contacting you was absolutely not an attempt to intimidate you--I was only trying to assist. I...
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Anonymous
Let's Be Real

Zappos sounded so sincere. There was a mix up and you didn't lose anything because you didn't put anything into it. It's disappointing to not win the contest but what did you ...

Anonymous
Bel

The last email was unnecessary considering they had given a reasonable explanation and genuinely sincere sounding apology. The implied accusations of intimidation & 'inconsist...

#345309
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I placed an order online for a pair of sandals. They never arrived, but I got a weird showercap from Xiaoya Yang, Xixiang Jiedao, Zhongwu Zonghedalo u4, Shenzhen Guangdong, China 518128. this is certainly not what I was expectin. I see that other people received filled...
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#343439
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I had a problem with their 1 day shipping policy when an order is placed on Friday before 1pm. I told them I was unhappy and I felt their shipping policy as stated on their website was a little misleading. The live customer service rep. could not help me other than...
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Anonymous
Anonymous

Oh I'm 100% you are one of the many idiots who think that next business day means you order on a Friday and get it on a Saturday. Of course you complained once you realized yo...

#343164
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I am very disappointed with the service I received from Zappo's recently. I ordered a maxi dress to wear to a wedding because I had miniscus surgery and didn't want my huge, ugly brace to show. The very top banner of the site says "free next business day...
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Anonymous
DISAPPOINTED WITH ZAPPO'S

I am not happy with the customer service... They guy that helped me was a Morron....I will never buy from this people agAIN

#325625
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I am very disappointed in this well known company,after the fact of paying for fast 3 day shipping it was shipped out a day late and I recieved it on the 4th day instead of the 3rd,so therefore I was unable to wear the fabulous ugg mocisans as a well known instock and...
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Anonymous
lascutie

Did you place the order before 1 pm pacific?

Anonymous
adman33 -

I\'m just a customer of Zappo\'s but a VERY loyal one. I don\'t understand how this person could pay extra for fast 3 day shipping when you get all shipping and returns for fr...

#207654
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I ordered patent leather shoes from Zappos. They were crinkled. I saw the same shoe at Marshalls for half the price and knew they weren't right. I ordered a "white" shoe and received "cream". I bought a purse of stated dimension. It was much smaller upon arrival....
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#190133
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