4.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

I've ordered from Zappos maybe 8-10 times, and kept most of them. When I did return items, they refunded my money promptly and courteously.

They even gave me a full refund on a pair of running shoes that I wore for 3-4 weeks when the inner lining wore through much too rapidly.

Reading complaints from other customers, it seems to me that most or all were trying to take unfair advantage of a generous return policy. I think it's entirely fair to fire bad customers.

Every good company I am aware of has experienced customer abuse.

I hope the company continues to offer good service and competitive prices. We need more companies like Zappos.

Product or Service Mentioned: Zappos Customer Care.

Reason of review: Good customer service.

I liked: Customer service.

  • Zappos shoes
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like