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4 comments

Bought shoes from them and 2 days later had $300 of unauthorized charges on my credit card. They are in Nevada, unauthorized use was in Nevada.

Called Zappos, was told it was a coincidence which I guess could be true but seems to me they are in Nevada, unauthorized charges were in Nevada 2 days after making order with them.

Customer service person was not nice, combative when I called.All they wanted to do was argue with me and tell me it was no way that happened Lesson learned, never buy from these guys again! All the reviews about charges on peoples cards that were not authorized, it's probably Zappos employee's stealing

Reason of review: Poor customer service.

Monetary Loss: $300.

I didn't like: Customer service.

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Anonymous
#1399020

Yep same thing happened to me. I bought a pair of soccer cleats, and 2 days later my card was used at some pizza shop in Elmhurst, Illinois.

Thank god Chase is pretty good with reimbursing the money and cancelled my card straight away. NEVER AGAIN!

Anonymous
Honolulu, Hawaii, United States #1338005

Same problem here and a co-worker had the same problem. Buy from Zappos then credit card hacked.

Anonymous
Dallas, Texas, United States #1273909

Happened to me too. Some *** stole my numbers

Anonymous
Bayonne, New Jersey, United States #1216811

The same thing happened to me on 2 separate credit cards I used.

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