Zappos Phone Numbers and Emails

Toll-Free Number:

  • (800) 927-7671
    Main

Customer Service:

  • (800) 927-7671
    Main
  • (833) 927-7898
    Zappos Customer Loyalty Team. Text: Chat
  • (800) 943-1633

Zappos Emails:

Customer Service
Brand Inquiries
Media
PR Inquiries

Zappos Contact Information

Zappos Website:

Zappos Online Chat:

Corporate Office Address:

Zappos.com, Inc.
400 E. Stewart Avenue
Las Vegas, Nevada 89101
United States
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Zappos Rating Based on 26 Reviews

Rating details

2.0
more details
Product or Service Quality
Advertised vs Delivered
Customer service
Diversity of Products or Services

Rating stats

Rating trend

Summary of Zappos Customer Service Calls

46 TOTAL
CALLS
06:28 AVG CALL
DURATION
63% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zappos Customer Service?

Return/ Replace Question:

  • “Return”
  • “Pick up returns please”
  • “For return lable”

Shipping and Delivery Question:

  • “To kind a shoe to git different size shoes”
  • “Wrong item”
  • “I received other size shoes. Please help me.”

Request for Information Question:

  • “Question about return”
  • “Looking for a certain size”
  • “Stock question”

Product/ Service Question:

  • “Inquire about damaged shoes after been worn”

Activation/ Cancellation Question:

  • “I canceled an order and i want my money back”

Other Question:

  • “Past order for Sketchers sandals would like to reorde”
  • “Vip points”
  • “Double order same shoe?”

About

Zappos Return Policy
Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Log in to The User's account using The Customer's email address and password. Choose to have the label displayed for immediate printing or emailed if The Customer are unable to print immediately. The next page will feature a picture of the item and a barcode. If The Client do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box. On this page is where The Customer can view for immediate printing. Now just print it and tape it to The Client's shipping box with clear packing tape. If The Customer would rather receive The User's label via email, instead of selecting the option to print the label, select the option to have a label emailed to The User
To read more: https://www.zappos.com/c/shipping-and-returns
Zappos Delivery Policy
To read more: https://www.zappos.com/c/shipping-and-returns
Zappos Terms of Service
To read more: https://www.zappos.com/c/terms-of-use
Zappos Privacy Policy
Thank The Customer for accessing the Zappos.com Website ("Site") operated by Zappos IP, Inc. The Company respect The Client's privacy and want to protect The Customer's personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how The Company collect, use and (under certain conditions) disclose The User's personal information. This Privacy Policy also explains the steps Website have taken to secure The User's personal information. Finally, this Privacy Policy explains The User's options regarding the collection, use and disclosure of The Client's personal information. By visiting the Site directly or through another site, The Customer accept the practices described in this Policy. This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of The Client's personal information. Website are not responsible for the content or privacy practices on any web site not operated by Zappos IP, Inc. to which the Site links or that links to the Site.
To read more: https://www.zappos.com/c/privacy-policy
Zappos FAQ
To read more: https://www.zappos.com/c/general-questions
Top Zappos Services

Customer Care, Shipping Service

Top Zappos Products

30 Dollar Off Coupon

Zappos Pros and Cons

Pros: Customer service, Verity, Prompt service, Discovering they were a bunch of crap

Cons: Shipping, Racial profiling customers, Order processing, Misleading mailer sent to me, Delivered fake product

Related Companies

Amazon, Amazon UK, Amazon Prime Video, Amazon Canada, Amazon Logistics

Summary

Zappos.com is an online retailer. The company guarantees free shipping both ways and 365 day return policy. Zappos provides a huge selection of narrow and wide shoes, limited edition clothing, bags, hard to find accessories, electronics, eyewear, handbags, luggage, backpacks, slippers, kids, watches, boots in all possible styles: urban, athletic, authentic, classic, office, lounge, etc. Zappos offers constant discounts up to 75% on almost all brands. Zappos has millions of products available in their warehouse for immediate shipment.

At the present time Zappos is one of the most famous and popular online retailers because of the comparatively low prices and huge option of products.

Zappos reviews and complaints

Zappos is ranked 409 out of 2463 in Footwear and Clothing category

Payment Methods

American Express

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