Zappos - Deceptive Discount Coupon Practice
Watch out for Zappos discount coupons, as they are very misleading.If you order a couple of pairs, use a discount coupon, and then return one of the pairs, they will not refund the full price of the returned pair.
50% of the coupon value will be deducted from the credit amount. So - if you have a $30 coupon, keep one of the pairs you ordered, and return a pair that are priced at $60, your credit will be $45.
Very poor practice IMO and customer service is unwilling to go to bat for you.Better to place separate orders for each pair if you are using a coupon.
This reviewer shared experience about return, exchange or cancellation policy and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Zappos. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Zappos.
Check out the best and the worst companies in Footwear and Clothing category for more informed decision or compare Zappos to other companies on our site.