Zappos
Zappos Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zappos has a 2.6 star rating from 24 reviews, with consumers mostly neutral and 71% would likely recommend to a friend; sentiment is mixed between good service and recurring issues.
Positive Feedback
Many reviewers praise helpful, prompt customer service and easy exchanges when issues are resolved; price level is reported as medium and some note reliable promotions and commission opportunities.
Negative Feedback / Risk Areas
- Frequent Zappos reviews cite shipping delays and fragmented deliveries that complicate returns.
- Numerous Zappos customer complaints describe wrong, damaged or counterfeit items received.
- Recurring reports about refunds and returns taking long or being handled inconsistently.
- Problems with billing, account access, and suspected unauthorized charges are reported.
Key Takeaways for Future Customers
- Check the returns and refunds policy before ordering and keep receipts for faster resolutions.
- Expect possible split shipments and verify tracking; contact customer service promptly for shipping issues.
- If buying high-value or designer items, inspect closely on arrival and document any signs of counterfeit or damage.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zappos has a 2.6 star rating from 24 reviews, with consumers mostly neutral and 71% would likely recommend to a friend; sentiment is mixed between good service and recurring issues.
Positive Feedback
Many reviewers praise helpful, prompt customer service and easy exchanges when issues are resolved; price level is reported as medium and some note reliable promotions and commission opportunities.
Negative Feedback / Risk Areas
- Frequent Zappos reviews cite shipping delays and fragmented deliveries that complicate returns.
- Numerous Zappos customer complaints describe wrong, damaged or counterfeit items received.
- Recurring reports about refunds and returns taking long or being handled inconsistently.
- Problems with billing, account access, and suspected unauthorized charges are reported.
Key Takeaways for Future Customers
- Check the returns and refunds policy before ordering and keep receipts for faster resolutions.
- Expect possible split shipments and verify tracking; contact customer service promptly for shipping issues.
- If buying high-value or designer items, inspect closely on arrival and document any signs of counterfeit or damage.
Media from reviews
Turn one complaint into a collective action
Return for womens NB fuelcell propel v5 shoe
I can only find my Paypal receipt for the purchase. I cannot find my original order number and need to return as the shoes are too large in the toe box . please advise thank you
User's recommendation: Solved the problem quickly Totally happy w zappo will purchase again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality
I purchased a pair of Timberland PRO Reaxion Composite Safety Toe shoes just after the first of the year. The sole is already peeling from one of the shoes and on the other, there's literally a large gash in the shoe.
They're hardly 3 months old.
I don't work in a rough environment; most of my day is spent standing, kind of static. There's no way that a quality shoe would show this kind of degradation so quickly.
Preferred solution: Another pair
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIm a amazon employer
Hi, I'm an Amazon employee and I'm trying to buy my Zappos safety shoes, but I can't see the money in my account.
Zappos rocks it
The Service rep was pleasant; she understood why I was having trouble with completing my on line order; got me an answer; found a little coupon to use
User's recommendation: 5 star
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders/Returns
I used to love Zappos. I could order 3 pairs of shoes, they would come in one box, one delivery, overnight.
I just ordered 3 pairs of shoes. They came at different times within about 6 days, in three different boxes. To return without a label, it's a pain to try to keep track of which code goes with which box. So, I printed out individual labels for each box.
Unless I am desperate, I won't be shopping at Zappos.
It used to be my "go to" shoe store because of ease of ordering and returning. No more.
User's recommendation: If ordering multipl pairs of shoes, know that they will likely come at different times, in different packaging and not necessarily within 2 days.
To return shoes you sent brown i wanted black
I ordered Milano in black you sent brown . The one I wanted is shiney in black with the strap .I am 72 and I love your shoes.my name is Betty L arbuckle my address is 11126 w Montana Ave Youngstown Arizona 85363
User's recommendation: I think everyone should buy from zappos
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Did not receive product
I ordered a pair of shoes from Zappos through the Amazon at Work program. I received an email claiming the package was delivered, but I didn't receive anything.
I called customer service and was told to wait 24 hours because sometimes they mark a package as delivered before it's actually delivered. 24 hours later, there was still nothing, so I called them again. They sent out a replacement, but the same thing happened. It said delivered, but I did not receive anything.
They advised me to wait another 24 hours, then call for a third replacement. I will not be shopping here again.
- Free shoes when working at amazon
- Did no receive product
- Customer service
Preferred solution: Nothing
User's recommendation: Avoid buying here
Seattle, Washington
Payment issue
Issue was easily taken care of, and had a lovely conversation with the rep. Thank you for everything!
Madison, Wisconsin
I have a question about some shoes
I had just tried to reach the company to ask a question about some shoes. Its all good, and been resolved.
Thank-you
Darlington, South Carolina
Inquiry
Hello, I hope youre having a great day. Ive seen your product mar Jacobs bag snapshot bicolor bag , I was wondering if youd be interested in sending me this product for free for an in-detail five- star review with images attached. I would make sure to take full resolutions photos, Yours sincerely OT.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Weatherford, Texas
Size up
I work at Amazon so I have to get subsidy composite shoes every year. I've been doing it since 2021 although it's hard to order Work shoes online by information in a picture I can say that anytime I've ever had to exchange a shoe due to size, it has always been fairly easy to do. This pair I absolutely loved and it was a half size too snug and I actually had it for almost 3 months because I kept forgetting to make the call but when I did, he immediately switched it out and my new pair will be here Monday and these will go back to the UPS store Monday as well so transaction done transaction easy Customer service is very pleasant
User's recommendation: Keep your box for a day or two until you know whether you're keeping a returning your shoes or clothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Alexandria
Can't log into zappos platform. My mentor has taken my money now won't reply. Account
I'm working on the platform with no support
I am working on the platform and gave my mentor all my money to finish my last 3 tasks. The commission is huge but she won't answer me now I can't even log in to the platform.Im so upset as I used money I put aside for christmas and my daughters wedding.
Account number 040780****
- Can earn good commission
- Lack of communication with my mentor
Preferred solution: Someone to answer me
About shose
I was order shoes October October 25. And delivered saw October 27.But still, didnt get shoes,what I do?
San Antonio, Texas
I was not a pissed customer. Needed tech help
The person who helped was awesome. She had an enormous amount of patience. She helped me resolve my problem.
User's recommendation: Good company. Follow through is great. Finding a phone number not easy however
Honolulu, Hawaii
It's impossible to check a gift card balance on the website. That's practically theft.
Add a link to your website to check gift card balances. That would be a good freaking start at having minimal customer service.
User's recommendation: buy elsewhere
For return lable
Do not how to return purchase please advise payment was on my Amazon account would appreciate your assistance
Preferred solution: Full refund
About
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Zappos.com is an online retailer. The company guarantees free shipping both ways and 365 day return policy. Zappos provides a huge selection of narrow and wide shoes, limited edition clothing, bags, hard to find accessories, electronics, eyewear, handbags, luggage, backpacks, slippers, kids, watches, boots in all possible styles: urban, athletic, authentic, classic, office, lounge, etc. Zappos offers constant discounts up to 75% on almost all brands. Zappos has millions of products available in their warehouse for immediate shipment.
At the present time Zappos is one of the most famous and popular online retailers because of the comparatively low prices and huge option of products.
Zappos is ranked 489 out of 12045 in Footwear and Clothing category
USA
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