Zappos
Zappos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zappos has 2.6 star rating based on 35 customer reviews. Consumers are mostly neutral.
80% of users would likely recommend Zappos to a friend or colleague.
- Rating Distribution
Pros: Customer service, Prompt service, Discovering they were a bunch of crap.
Cons: Customer service, Delivered fake product, Dont get what you wanted.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zappos has 2.6 star rating based on 35 customer reviews. Consumers are mostly neutral.
80% of users would likely recommend Zappos to a friend or colleague.
- Rating Distribution
Pros: Customer service, Prompt service, Discovering they were a bunch of crap.
Cons: Customer service, Delivered fake product, Dont get what you wanted.Recent recommendations regarding this business are as follows: "False advertising alert", "Stay away from Zappos unless personally fitted", "Make sure you keep paperwork on any orders rec’d from Zappos!", "Yes I would recommend them to zappos", "They one big do to men/ women".
Most users want Zappos to offer a solution to their issues.
Review authors value the most Exchange, Refund and Cancellation Policy and Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
For return lable
Preferred solution: Full refund
Don’t know how to return
These folks offer customer service unlike any other. Thank you for fixing a delivery problem that was no ones problem but my own!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZappos for Amazon should not be allowed unless there is an actual person from Zappos at Amazon to svc & correctly fit the person. I a
- Shoes paid for by amazon on credit
- Shoes not fitted by someone
User's recommendation: Stay away from Zappos unless personally fitted
Terrible customer service and false advertising. Failure to resolve conflict.
Product was purchased as refundable but changed to non refundable on day of sale. Despite having photos and videos to prove the item was being sold as refundable customer service was rude and told me (the customer) that I was wrong and there was a banner stating the sale was non refundable .
I was able to add the item to my cart repeatedly without the not refundable banner ever showing during repeated add to cart. Not only was the staff rude but after two conversations basically told me tough luck. When I tried to contact customer service through the chat, I was given a response the next day. Your chat line says they are available 24/7.
The customer service rep that messaged me back said that is only customer service however your website states 24/7 chat. I have photos of this as well. This whole incident has been a true disappointment from a company that I love and use daily.
I have never been as frustrated as I was that day speaking to customer service and them telling me they its just the way it is then offering me $15. I find that ridiculous and sad that my situation was handled so poorly.
User's recommendation: False advertising alert
Unable to contact anyone regarding return of product!
User's recommendation: Make sure you keep paperwork on any orders rec’d from Zappos!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange shoes
Preferred solution: Just to Exchange for something different it was credit when I started working for Amazon
User's recommendation: They one big do to men/ women
To ask if my year is for approval to get myAmazon work safety shoes
User's recommendation: Yes I would recommend them to zappos
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my shoes
- Dont get what you wanted
Preferred solution: better service.
User's recommendation: go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkShoes were worn dirty soul and heel
User's recommendation: Buy other brand nice sneaker cushion but heel slides unfortunately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stafford, VirginiaI'm having trouble ordering my new boots
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stafford, VirginiaI'm having trouble ordering my new boots
Access Denied You don't have permission to access "http://www.zappos.com/" on this server. Reference #18.81174b17.166830****.1b18afcb
User's recommendation: ditch these ppl who obviously DONT Need your money
Www.zapposss.com - is this your website?
Wrong shipping address
- Terrible website
Preferred solution: Correct my address and confirm order
User's recommendation: Improve website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pahoa, HawaiiMissing Our Order
Hello,
I ordered work boots for my husband from you Feb. 11, 2022, you sent the following confirmation:
Order Details Order Number: 111-549****-981**** Arriving: Friday, February 18
We have not received the boots, when I use the tracking number you sent it says it's been sitting in Honolulu since Feb., 16th.
I contacted USPS they say the following including it's not their responsibility because it may be on a SHIP/BOAT to the islands and is out of their hands!
From USPS:
"Dear Cherylanne Dennis,
This message is to let you know that we have received your inquiry at the United States Postal Service.
Please be advised that your parcel is being supported by a 3rd party.
Unfortunately, the current tracking information that we have is only an electronic, pre-shipment advisory to alert us to expect your parcel.
There is no evidence that the USPS has received or accepted your parcel at this time (no physical scans). No physical scans = USPS not in possession of your parcel at this time.
We would also like to advise you that once received by USPS, your parcel will be arriving via Parcel Select service (boat) and could take anywhere from 3-5 weeks to arrive on HAWAII island.
We appreciate your patience while you await your parcel."
3-5 weeks to get here due to it's on a boat to Hawaii?
I never expected this at all.
He needs these boots to literally cut back the jungle on the Big Island near our home. I've ordered from you previously, never had this happen at all!
What can you do to help?
Thank you,
Cherylanne Dennis
- Prompt service
- Customer service
Preferred solution: Let the company propose a solution
About
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Zappos.com is an online retailer. The company guarantees free shipping both ways and 365 day return policy. Zappos provides a huge selection of narrow and wide shoes, limited edition clothing, bags, hard to find accessories, electronics, eyewear, handbags, luggage, backpacks, slippers, kids, watches, boots in all possible styles: urban, athletic, authentic, classic, office, lounge, etc. Zappos offers constant discounts up to 75% on almost all brands. Zappos has millions of products available in their warehouse for immediate shipment.
At the present time Zappos is one of the most famous and popular online retailers because of the comparatively low prices and huge option of products.
Zappos is ranked 464 out of 4768 in Footwear and Clothing category
USA
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