Zappos
Zappos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zappos has 2.8 star rating based on 43 customer reviews. Consumers are mostly neutral.
71% of users would likely recommend Zappos to a friend or colleague.
- Rating Distribution
Pros: Customer service, Prompt service, Can earn good commission.
Cons: Customer service, Delivered fake product, Did no receive product.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zappos has 2.8 star rating based on 43 customer reviews. Consumers are mostly neutral.
71% of users would likely recommend Zappos to a friend or colleague.
- Rating Distribution
Pros: Customer service, Prompt service, Can earn good commission.
Cons: Customer service, Delivered fake product, Did no receive product.Recent recommendations regarding this business are as follows: "Don't waste your money", "I think everyone should buy from zappos", "Avoid buying here", "Keep your box for a day or two until you know whether you're keeping a returning your shoes or clothing.", "Good company. Follow through is great. Finding a phone number not easy however".
Most users want Zappos to offer a solution to their issues.
Review authors value the most Exchange, Refund and Cancellation Policy and Location. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Quality
I purchased a pair of Timberland PRO Reaxion Composite Safety Toe shoes just after the first of the year. The sole is already peeling from one of the shoes and on the other, there's literally a large gash in the shoe.
They're hardly 3 months old.
I don't work in a rough environment; most of my day is spent standing, kind of static. There's no way that a quality shoe would show this kind of degradation so quickly.
Preferred solution: Another pair
User's recommendation: Don't waste your money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Did not receive product
I ordered a pair of shoes from Zappos through the Amazon at Work program. I received an email claiming the package was delivered, but I didn't receive anything.
I called customer service and was told to wait 24 hours because sometimes they mark a package as delivered before it's actually delivered. 24 hours later, there was still nothing, so I called them again. They sent out a replacement, but the same thing happened. It said delivered, but I did not receive anything.
They advised me to wait another 24 hours, then call for a third replacement. I will not be shopping here again.
- Free shoes when working at amazon
- Did no receive product
- Customer service
Preferred solution: Nothing
User's recommendation: Avoid buying here
Seattle, Washington
Payment issue
Issue was easily taken care of, and had a lovely conversation with the rep. Thank you for everything!
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Peoria, Arizona
To return shoes you sent brown i wanted black
I ordered Milano in black you sent brown . The one I wanted is shiney in black with the strap .I am 72 and I love your shoes.my name is Betty L arbuckle my address is 11126 w Montana Ave Youngstown Arizona 85363
User's recommendation: I think everyone should buy from zappos
Madison, Wisconsin
I have a question about some shoes
I had just tried to reach the company to ask a question about some shoes. Its all good, and been resolved.
Thank-you
Darlington, South Carolina
Inquiry
Hello, I hope youre having a great day. Ive seen your product mar Jacobs bag snapshot bicolor bag , I was wondering if youd be interested in sending me this product for free for an in-detail five- star review with images attached. I would make sure to take full resolutions photos, Yours sincerely OT.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Weatherford, Texas
Size up
I work at Amazon so I have to get subsidy composite shoes every year. I've been doing it since 2021 although it's hard to order Work shoes online by information in a picture I can say that anytime I've ever had to exchange a shoe due to size, it has always been fairly easy to do. This pair I absolutely loved and it was a half size too snug and I actually had it for almost 3 months because I kept forgetting to make the call but when I did, he immediately switched it out and my new pair will be here Monday and these will go back to the UPS store Monday as well so transaction done transaction easy Customer service is very pleasant
User's recommendation: Keep your box for a day or two until you know whether you're keeping a returning your shoes or clothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Alexandria
Can't log into zappos platform. My mentor has taken my money now won't reply. Account
I'm working on the platform with no support
I am working on the platform and gave my mentor all my money to finish my last 3 tasks. The commission is huge but she won't answer me now I can't even log in to the platform.Im so upset as I used money I put aside for christmas and my daughters wedding.
Account number 040780****
- Can earn good commission
- Lack of communication with my mentor
Preferred solution: Someone to answer me
Elmira, New York
About shose
I was order shoes October October 25. And delivered saw October 27.But still, didnt get shoes,what I do?
San Antonio, Texas
I was not a pissed customer. Needed tech help
The person who helped was awesome. She had an enormous amount of patience. She helped me resolve my problem.
User's recommendation: Good company. Follow through is great. Finding a phone number not easy however
Honolulu, Hawaii
It's impossible to check a gift card balance on the website. That's practically theft.
Add a link to your website to check gift card balances. That would be a good freaking start at having minimal customer service.
User's recommendation: buy elsewhere
For return lable
Do not how to return purchase please advise payment was on my Amazon account would appreciate your assistance
Preferred solution: Full refund
Boynton Beach, Florida
Don’t know how to return
Do not know how to return my order please advise how to proceed would appreciate your assistance it was charged to my Amazon account
Concord, California
These folks offer customer service unlike any other. Thank you for fixing a delivery problem that was no ones problem but my own!
I gave an out of date delivery address when I placed my order causing the order to delivered to an incorrect address. When the delivery "failed" they replaced the item and sent it to the correct address. WOW!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZappos for Amazon should not be allowed unless there is an actual person from Zappos at Amazon to svc & correctly fit the person. I a
My big toe is raw, on left and right feet, and inside of feet of sickle is raw. I do not recommend Zappos to anyone unless you get fitted.
I had to go to good feet store to get fitted correctly.
They know how to fit.
Thats what they were trained to do. They said others have been in with same problem.
- Shoes paid for by amazon on credit
- Shoes not fitted by someone
User's recommendation: Stay away from Zappos unless personally fitted
Elk River, Minnesota
Terrible customer service and false advertising. Failure to resolve conflict.
Product was purchased as refundable but changed to non refundable on day of sale. Despite having photos and videos to prove the item was being sold as refundable customer service was rude and told me (the customer) that I was wrong and there was a banner stating the sale was non refundable .
I was able to add the item to my cart repeatedly without the not refundable banner ever showing during repeated add to cart. Not only was the staff rude but after two conversations basically told me tough luck. When I tried to contact customer service through the chat, I was given a response the next day. Your chat line says they are available 24/7.
The customer service rep that messaged me back said that is only customer service however your website states 24/7 chat. I have photos of this as well. This whole incident has been a true disappointment from a company that I love and use daily.
I have never been as frustrated as I was that day speaking to customer service and them telling me they its just the way it is then offering me $15. I find that ridiculous and sad that my situation was handled so poorly.
User's recommendation: False advertising alert
About
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Zappos.com is an online retailer. The company guarantees free shipping both ways and 365 day return policy. Zappos provides a huge selection of narrow and wide shoes, limited edition clothing, bags, hard to find accessories, electronics, eyewear, handbags, luggage, backpacks, slippers, kids, watches, boots in all possible styles: urban, athletic, authentic, classic, office, lounge, etc. Zappos offers constant discounts up to 75% on almost all brands. Zappos has millions of products available in their warehouse for immediate shipment.
At the present time Zappos is one of the most famous and popular online retailers because of the comparatively low prices and huge option of products.
Zappos is ranked 413 out of 6363 in Footwear and Clothing category
USA
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