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My husband purchased a Christmas gift for me and I called to return the item. I was told the only option to me was to return the item and it would go back on the original card. This means I did not get a Christmas gift from my husband this year. I did not have the...
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Anonymous
Anonymous

Wow if you were actually half way intelligent and listened to the representative you would know that you don't lose out on that money completely. You could have done a gift ex...

1.0
#766084
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Shoes Review

I think they sell factory seconds every time I order shoes from zappos they arrive defective and I haft to call and exchange then the new one arrives also defective in the end I end up with nothing because I haft to return this wastes my time zappos sells defective shoes and hides behind good service and fast shipping
3.0
Details
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
#758170
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Zappos Charge Review

I cant remember ever being on or buying anything from zappos.com. My credit card is only a couple months old and there is no way for them to have access to my credit card. How is this possible they can just charge 10.00 bucks out of nowhere?
#722194
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Shoes Review

The worst by far.i have recently spent $186.and when my shipment csme half of my items were missing.and the 2 pair of shoes i ordered for my daughter i tried to get a refund by sendibg, r returnibg then back and they are steady tryibg to make me believe that my shipment was never made so as you can probably guess im out of $100 dollars. Never agai. pissed to the max
1.0
Details
Advertised vs Delivered
Discounts and Special Offers
Product or Service Quality
Warranty
#713819
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I am sorry for any bad experiences some of you have had with Zappos but I must say in my first and not last time dealing with them I find their customer service and allout fairness is exceptional to say the least. I used "live chat" and resolved my sneaker issue in...
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Anonymous
Anonymous

running shoes 4wide width so the box said not the correct size and zappo will not take them back because i used them around the house!!! $140.00 down the drain! LIARSSSSS do n...

5.0
Pocono Summit, Pennsylvania
#683381
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Always loved zappos for the selection and fast shipping - usually about 2 days at most. The last pair of shoes i ordered was over a week ago now. Over the 3-5 business day shipping that i selected. My ups tracking number still says they have been sitting in the same...
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Anonymous
Anonymous

That's actually UPS's fault, not Zappos. And I'm sure Zappos refunded you or sent out a new item. Should complain to UPS.

Anonymous
Anonymous

Just had the same problem - ordered on 12/20 for 2 day shipping to arrive by 2/23, as it was evening on 12/20/15 when order was placed.Just checked at around 11 pm on 2/22/15 ...

3.3
#682618
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It's BS that 5 days later they took the $ out of my account... NOT THE DAY I FREAKING ORDERED. Now zappos has put me in a financial bind. I will NEVER order from this website again. I am so pissed off !!!!!
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Anonymous
mary

usually no merchant takes the money before the merchandise is sent out, i tend to buy all my things online and from my experience it takes a while for them to take the money ...

Anonymous
Anonymous

Wow maybe manage your money better you are the one spending money you did not have

1.0
#626137
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Same thing happen to me today! $10 charge. I never even heard of them! Called Zappos and they said that they caught it and to call my bank that my card has been compromised. Zappos said the address wasn't mine and my BANK should know better! Said the person using my...
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Anonymous
Anonymous

Thanks it just happened to me $10 also

#603680
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Ordered a pair of frye logging boots and when they arrived it looked like a child had assembled the boots. Sent boots back for exchange and received total different style and color. Returned 2nd pair and received 3rd pair. The 3rd pair were in a Saz11 box but both...
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Hot Springs, Virginia
I liked
  • Verity
I didn't like
  • Order processing
  • Shipping
#599657
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Employee Review

Asked them to stop emails so they had several employees email me making fun of me. Had to block
Humboldt Hill, California
#567343
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